Customer Service Key To Successful Property Managers

A recent article in ‘news.com.au’ highlighted the importance of consumer relationships and customer service in the real estate industry. While Australia has weathered a property downturn, their Real Estate Institute revealed that hard work and maintaining a high reputation had helped agents through a difficult period.

A survey sent out to institute members showed that there was a real focus on customer service including follow-up, connecting with people and establishing a personal and agency reputation. This focus had improved their reputation for honesty, integrity, professionalism, a community focus and local knowledge.
Key skills were hard work, self-drive and extended working hours and taking the time to build relationships in their community.

We at Connect Realty understand the importance of our relationship with you the client, and our focus is to provide you with “superior” customer service. As property managers we aim to take all the stress away for both landlords and tenants with renting a property, and make sure everything runs smoothly and seamlessly.

Also, as a locally owned and operated business we have a wealth of local knowledge, combined with extensive real estate and property management experience. Through this experience and local knowledge we have developed an intuitive understanding of what you require and we aim to build a long lasting relationship with you.

Besides a website and a free-phone number, we also provide our mobile numbers for points of contact. With our professional efficiency and genuine energy we will go out of our way to talk or meet with you at all times of the day!

As the Australian Real Estate Institute highlighted, hard work and strong communication with clients are key to success, and they are the cornerstones of our business that we will continue to focus on into the future.

To find out more visit our website www.connectrealty.co.nz

Why Use Property Managers

It has been a busy start to the year already, with new tenants and landlords realising the value of using property managers when renting a house.  You might wonder why people choose to use property managers rather than operate on their own, so here are some key reasons why they choose us:

1. We know the area well.  With our local knowledge and many years property experience we can ensure you are getting the best return for your investment.
2. We specialise in property, therefore we have access to all the necessary documentation that is required for both landlords and tenants.
3. We market your property for you, taking away the stress of dealing with newspapers and the internet.
4. We have one flat rate that includes everything, with no hidden costs or commissions.
5. With market leading software systems we deliver up to the minute reporting.
6. We manage and inspect the property, and provide comprehensive inspection reports so you know exactly what state your property is in.
7. We are the main contact for both tenants and landlords.  This helps keep the line of communication open.
8. We can ensure tenants that they are getting a quality property, with regular property inspections and maintenance/repairs organised by us.
9. We are at the forefront of legislative changes that may affect you as a landlord or tenant, and will notify you as soon any changes take place.
10. We strive to provide you with a property management service of unbeatable quality, and we are happy to offer a 100% money back guarantee if you are not happy after the first three months of management.

If you have a property you would like to rent we would love to hear from you, give Connect Realty a call on 0800 333 221.

Great Beaches to Enjoy When Renting in Tauranga or Mt Maunganui this Summer

Wow, what an amazing summer we have been having here in the Bay of Plenty.  Of course we are also spoilt for choice with so many stunning beaches all within easy walk or drive of Tauranga, the Mount and Papamoa.

If you love surfing then Mount Maunganui surf beach is the place for you.  Famous for its fantastic waves, this golden sand beach hosts everything from surf-lifesaving events to beach volleyball and sand castle building.  Of course you also have the many great cafes and restaurants all within easy walking distance of the beach.

Mount Maunganui BeachIf you prefer a more sheltered beach then take a look at the harbour beach of Pilot Bay.  This is a beautiful spot both in day time and during the evening where you can look out over Tauranga Harbour busy with Cruise ships in summer, and container ships and recreational boats all year round.  This bay is also in close proximity to the Mount cafes and restaurants.

Ocean Beach is the main beach past the Mount extending to Papamoa in the south.  These beaches also have beautiful rolling waves and miles of golden sand.  The beach is accessible from many points along the coastal main road, and easy walking distance from most homes in Papamoa. also has a shopping mall located near the beach.

Check out our Properties to Rent page to see a list of amazing homes you can rent near one of these great beaches.  Or phone us on 0800 333 221 and talk to  Christine or Jan about where you would like to rent.

Consider Long Term Stability Over Quick Gains for Holiday Property Rentals

Around the holiday season every year many property owners and managers in the Tauranga and Mount Maunganui area have the same discussion.  Shall we take the big bucks of short term summer holiday bookings, or stick to longer term 6-12 month leases?

View from a managed apartment in Mt Maunganui We normally recommend long term tenants over holiday bookings as they tend to offer more security and over a period of time the returns aren’t that different.  When you hear about huge amounts being paid for a single night, weekend or week it can be tempting.  However these bookings may only last for a couple of weeks and then you could have extended periods where you have to find a more permanent tenant.

Holiday rentals can work well for people who have their own apartment or house where they want to gain some extra income by renting when they are not using the property themselves.  If you are serious about your property portfolio as a long-term investment, then take the safer option and focus on good long-term tenants.  Different clients have different goals and we are always happy to discuss your options and share our property management expertise.

Welcome to the New Connect Realty Blog

Whether you are a landlord or a tenant this is the place to stay in touch with whats happening in property management in the Tauranga, Mount Maunganui and Papamoa parts of the Bay of Plenty.  We’ll also post about general happenings in the region and whats happening in the New Zealand real estate industry.

We welcome feedback and idea for future blog posts.

All the best from Chris and Jan.