A recent article in ‘news.com.au’ highlighted the importance of consumer relationships and customer service in the real estate industry. While Australia is weathering a property downturn, their Real Estate Institute revealed that hard work and maintaining a high reputation is helping property managers through a difficult period.
A survey sent out to institute members showed that there was a real focus on customer service including follow-up, connecting with people and establishing a personal and agency reputation.
This focus had improved their reputation for honesty, integrity, professionalism, a community focus and local knowledge.
Key skills were hard work, self-drive and extended working hours and taking the time to build relationships in their community.
We at Connect Realty understand the importance of our relationship with you the client, and our focus is to provide you with “superior” customer service. As property managers, we aim to take all the stress away for both landlords and tenants with renting a property and make sure everything runs smoothly and seamlessly.
Also, as a locally owned and operated business we have a wealth of local knowledge, combined with extensive real estate and property management experience. Through this experience and local knowledge, we have developed an intuitive understanding of what you require and we aim to build a long-lasting relationship with you.
Besides an up-to-date website, Facebook page and a free-phone number, we also provide our mobile number for an easy point of contact. With our professional efficiency, we will go out of our way to talk or meet with you at all times of the day.
As the Australian Real Estate Institute highlighted, hard work and strong communication with clients are key to success, and they are the cornerstones of our business that we will continue to focus on in the future.